Measuring Customer Experience in Physical Retail Environments

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Bustamante, J., and Rubio, N. (2017). Measuring Customer Experience in Physical Retail Environments. Journal of Service Management, 28 (5). Ver Publicación

Fecha: 2017
Título: Measuring Customer Experience in Physical Retail Environments
Autor: Juan Carlos Bustamante y Natalia Rubio
Nombre de la Publicación: Journal of Service Management